Refund policy

RETURN & REFUND POLICY

We want you to be satisfied with your Novessara purchase.

Returns

You may request a return within 30 days of delivery.

Because many of our products are personal-care and beauty items, products must be unopened, unused, and in their original packaging to qualify for a return.

For hygiene and safety reasons, opened or used products are not eligible for return unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at novessarasupport@gmail.com.

Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging

After reviewing your request, we may offer a replacement or refund when appropriate.

Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been processed or shipped, it can no longer be canceled.

Refunds

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Shipping Costs

Original shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Customers may be responsible for return shipping costs unless the return is due to an error on our part.

Contact

If you have any questions about returns or refunds, contact us at:

Novessara
Email: novessarasupport@gmail.com
Website: https://novessara.com